Toner Fast 30 Day Return Policy

At Toner Fast, our goal is to make sure you are completely happy with your purchase. That's why we have a 30 day 'Love it or Return it' Money Back Guarantee. You either love your purchase or send it back. It's that simple. And yes, even if you simply change your mind.

To make a Return request, contact Toner Fast at sales@tonerfast.com.au to obtain a Return Authority Number. All product returns must have a Return Authority Number, otherwise they will not be accepted. Return freight charges are the responsibility of the buyer.

 All goods returned under our 30 Day Return Policy must be in original, unopened, unused and resellable condition with all original packaging and tags. There must be no writing on the outside of the manufacturer's box.

Toner Fast Product Warranty

All products purchased from Toner Fast are covered for all parts and labour against manufacturing defects for a period of 1 full year from the date of purchase. All warranty issues are to be directed to Toner Fast.

Toner Fast will, at its discretion, repair, exchange, or offer you a full refund if the product you have purchased is:

• Faulty
  
  
• Significantly different to that shown or described 
  
  
• Not doing what it is designed to do
  
  

Total Liability

Our total liability in respect of this Warranty against defects is limited to either the repair or replacement of the goods at the discretion of Toner Fast and/or their Authorised Repair Agents.

Statutory Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty Periods

All product warranties apply to the original purchaser of the goods from the date of original purchase for a period of 1 year. For toner and ink cartridges, minimum weights as stipulated by the manufacturer must be met for warranty claims to be valid.

Warranty Claim Procedure

• To make a Warranty claim, contact Toner Fast at sales@tonerfast.com.au to obtain a Return Authority Number.
  
  
• All product returns must have a Return Authority Number otherwise they will not be accepted.
  
  
• Freight charges for product returns are the responsibility of the buyer. Toner Fast will cover the cost of the return freight to ship the repaired/replaced item back to the customer.
  
  
• All claims must include details of the defect/fault and a photo or video clearing showing the fault may also be requested.
  
  
• Repairs may be directed to an approved Toner Fast Repair Agent closer to your location.

Limitations

The Warranty does not cover:

• General wear and tear due to usage.

• Damage as a result of misuse and/or abuse, neglect or accident.

• Damage or defects caused to the product due to unusual or non-recommended use of the product

• Products that have not been maintained according to the owner’s manual.

• Unauthorised repairs or modifications.

• Exposure to excessive heat and/or humidity.

• Any damage caused by dirt, abrasions, moisture, rust, corrosion, leaking batteries or other similar conditions.

• Any damage or loss resulting from the use of incorrect mains voltage as detailed on the product or in the owner’s manual or care instructions.

• Any and all shipping costs associated with returning the product to us pursuant to this warranty.

• Damage or loss to the product caused whilst the product is shipped or delivered to or from Toner Fast or one of its Service Agents.

• Damage due to factors beyond our control.